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Service

Your Future. Our Solutions.

Not just service — customer success

Our service team is our eyes and ears and your biggest advocates. They represent your interests across the company. In addition to recurring business reviews with each of our customers, Analogic leads operating reviews that are cross-functional and metrics focused, reviewing backlogs, repair turnaround time, equipment downtimes and availability, service responsiveness, and more every month.

On-line all the time: Convenient access to information and status

We’re digitizing service delivery. It’s time to experience truly transparent and responsive service from the company you’ve trusted with your product needs for generations.

RMA

Work Orders

Up-to-date maintenance and service documentation and field service bulletins

Quality Reports

No more digging through stacks of paperwork, confusing email threads, and notes from phone calls — check on your service work order or returned material status, find up to date supporting documentation through one convenient portal

Analogic is there for you

Field Service and Tech Support

Core group of highly trained, senior technicians with years of experience
24/7/365 escalation availability
Telephone, virtual and on-site presence for advanced diagnostics
Maintenance, Repair and Operator Training
Factory trained field service team on site
Service platform that can integrate with customer service system

Customer Support

Customer account management
Coordination of customer forecasts with operations
Spares and system order acceptance and entry
Processing RMAs
Digital Portal upkeep

Imaging and Detection

Power Technologies

Medical CT

Security

X-Ray Detectors

Precision Power

Motion

Imaging & Dedection

Medical CT

Power Technologies

Imaging & Dedection

Medical CT

Power Technologies

Service

Not just service — customer success

On-line all the time: Convenient access to information and status

Experience our customer portals.

Analogic is there for you

Your Future. Our Solution.